BFT Automation and Somfy Product Warranty Summary - Resources Hub - Resources

BFTGateOpeners.com is an authorized BFT distributor. As such, every product we sell includes a genuine factory warranty backed directly by BFT. BFT manufactures its products with high-quality materials and tests them to ensure they meet the company's performance standards. If a manufacturing defect occurs, the warranty covers repair or replacement free of charge, including the essential costs required to restore the product to conformity. Continue reading to learn more about warranty coverage for BFT and Somfy products:

Somfy or BFT? Which Warranty Covers My Product?

Quick Overview: Difference Between Somfy and BFT

Somfy is a French company that focuses on motorization and smart-home connectivity for residential and light commercial applications. Products include motorized blinds and shades, garage door and light-duty gate openers, and home security devices.

BFT is actually part of the Somfy Group; Somfy acquired BFT in 2004. BFT is an Italian brand that specializes in perimeter access control and security, including light- to heavy-duty swing, slide, and barrier gate openers, as well as bollards.

BFT and Somfy Product Warranty Summary

If you purchased products from BFTGateOpeners.com (Hey! That's Us), you likely purchased a BFT-branded product, so let's look into BFT's warranty. If you are looking for a Somfy-branded product warranty, don't worry; we will cover that as well.

BFT Product Warranty

BFT products include barrier gate openers, swing/slide operators, bollards, access control hardware, and the associated replacement parts. The BFT warranty restores defective materials to their original state of conformity by repair or replacement free of charge, but here is a breakdown of the coverage:

BFT Warranty

General Products (gates, barriers, bollards, access control, parts, and accessories): 24 months from the date of installation (or purchase date if installation date is unavailable)
Parking Systems: 12 months from the date of installation and testing (may be extended by agreement to a maximum of 18 months from the invoice date)
Batteries: Excluded from standard warranty (see specific battery documentation)

What IS Covered By the BFT Warranty

Defects caused by irregularities in the production process (manufacturing defects).
Repair or replacement of defective materials to restore them to their original state of conformity.
Essential costs required to achieve that conformity, meaning the parts and labor to fix the Defect itself are covered if the claim is approved.
24 months from the date of purchase or installation for general products (gates, barriers, operators, parts, accessories), provided you have a valid invoice or receipt.
Parking systems carry their own specific terms (refer to product documentation).

What Is NOT Covered By the BFT Warranty

Failures from improper installation or not following supplied instructions.
Use of non-original BFT parts during installation or repair.
Tampering, improper repairs, or unauthorized personnel working on the product.
Improper, careless, or negligent use; using the product beyond its rated capacity or for purposes it was not designed for.
External agents and environmental damage, including: electric discharges, accidental impacts, humidity/vapor, extreme temperatures, flooding, or other natural disasters.
Normal wear and tear.
No compensation for downtime while the system is inactive.
No extension of the warranty period after a repair or replacement.
Damages to persons, property, or pets caused by product failure (BFT is not liable).
On-site call-out charges may still apply even for warranty work.

What Else Should You Know About the BFT Warranty?

Proof Required: Valid dated invoice or receipt showing installed products. Warranty cannot be applied without documentation.
Defect Reporting: Non-conformity defects must be reported within 2 months of discovery to avoid forfeiture.
Repair or replacements are free of charge, but do not extend the original warranty period.
Service Calls: On-site warranty work may still incur a call-out charge.

BFT Warranty Claim Process

The BFT document focuses on service-based warranty work and authorized technician intervention rather than a simple mail-in process, but here is what it specifies:

1. Report the Defect Promptly

Non-conformity defects must be reported within two months of discovery to avoid forfeiture.
Contact the seller or the BFT network of authorized service engineers to start the claim.

2. Have Proof of Purchase Ready

Warranty is valid from the date of purchase/installation and must be certified by a valid tax document (invoice or receipt).
BFT products can also be registered at www.bft.it.

3. On-Site Service vs. Return

Many BFT warranties are handled through an authorized service engineer at the installation site.
Important: Even under warranty, an on-site service call may be subject to a call-out charge.
If a return is required, the notes reference an RGA (Return Goods Authorization) process and a filled BFT Warranty Return Form. Send to Somfy Systems, Inc., Attn: Returns Department, 1200 SW 35th Ave, Suite B, Boynton Beach, FL 33426

4. Re-work Charges

If the technician determines the failure was caused by incorrect use, tampering, or improper installation, BFT reserves the right to charge for the intervention and travel.

BFT Warranty

Somfy Product Warranty (U.S. Terms)

As mentioned, we primarily distribute BFT-branded products, but we are happy to help. SOMFY warrants these items to be free from defects in material and quality under normal and proper use. Below is a breakdown of the Somfy-branded product warranty for smart home automation products.

Somfy Terms & Conditions of Sale

Motors: 5 years from the date stamped on the motor
Mechanical, Electrical & Electronic Accessories: 5 years from the date of manufacture

What IS Covered By the Somfy Warranty

Motors: Defects in material and quality for 5 years from the date stamped on the motor.
Mechanical, electrical, and electronic accessories: Defects in material and quality for 5 years from the date of manufacture.
BFT-branded products sold through Somfy: 2 years from the date of installation.
Repair or replacement of the defective product is Somfy's only obligation.

What Is NOT Covered by the Somfy Warranty

Installation, use, or product selection not in accordance with Somfy's written instructions and specifications.
Products that have been opened, dismantled, or show evidence of abuse, damage, or tampering.
Use for functions other than what the product was designed to handle (e.g., exceeding rated motor capacity).
Use with electrical accessories not previously approved in writing by Somfy's Engineering Department.
Deviations from basic wiring diagrams.
Damage resulting from: transportation, storage, improper installation or use, lack of preventive maintenance, modifications, combination with unauthorized products, unauthorized repair, normal wear and tear, or external causes (accidents, abuse, events beyond Somfy's control).
Software components of products.
Batteries (except Somfy-branded embedded and external rechargeable batteries).
Issues related to Wi-Fi network stability.
Any other equipment or devices used in conjunction with Somfy products.
Labor, installation, and reinstallation costs of any kind.
Special, incidental, indirect, or consequential damages arising from installation, reinstallation, or product failure.
Products purchased from third-party sellers (e.g., eBay, Amazon).

What Else Should You Know About the Somfy Warranty?

Remedy: Repair or replacement. Buyer pays freight for returns.
Labor/Install: Not covered. The buyer covers any removal or reinstallation costs.

Somfy Warranty Claims Process

1. Confirm Your Account Status

Returns can only be initiated by holders of active SOMFY Accounts.

2. Obtain a Return Authorization Number (RA#)

Contact the SOMFY Customer Service Department to request an RA#.
Using the SOMFY Warranty Claim Form is the preferred method to document your request.

3. Describe the Defect

Provide a written description of the problem for each product at the time you request the return.
Clearly mark that same description on the physical product itself.

4. Assign Tracking Codes (Optional)

If you want to track individual units, you may assign your own numerical or alphanumeric codes to each product. The code must be clearly marked on the product; if you do this, SOMFY will reference it in return documents back to you.

5. Package and Ship (Buyer Pays Freight Inbound)

Package carefully. SOMFY is not responsible for damage caused by poor packaging or shipping methods.
Write the RA# clearly on the outside of the box. If you don't include it, we will refuse the return.
Prepay the shipment. The buyer prepays all return shipments to SOMFY.
Ship To: Standard SOMFY products Somfy Systems, Inc., Attn: Returns Dept., 121 Herrod Boulevard, Dayton, New Jersey 08810

6. SOMFY Inspects and Responds

SOMFY analyzes each returned product.
If a defect is confirmed, SOMFY will repair or replace the product and send you a written summary of the findings.
If no defect is found, the product is out of warranty, or the product was damaged by abuse or misuse, SOMFY will notify you and return the product.

7. Return Freight

If a repair or replacement is approved, SOMFY generally pays the cost to ship the item back to you at the same service level you used to send it in.

Somfy Terms & Conditions of Sale

Quick Reference: What You Need Before Filing Any Warranty Claim

Requirement	Somfy	BFT
Account/Auth. Number	Active SOMFY account + RA#	RGA / authorized service
Proof of Purchase	Recommended	Required (invoice/receipt)
Defect Timeline	Within warranty period	Report within 2 months of discovery
Who Pays Inbound Freight	Buyer	Varies (check RGA instructions)
Labor / Call-outs	Not covered by Somfy	Call-out charges may apply

The Bottom Line

BFTGateOpeners.com is an authorized BFT distributor. As a result, all our products carry a genuine factory warranty directly from BFT, which you wouldn't get from a non-authorized distributor. Please consult your product's warranty for more precise information. Below, we provide the BFT product warranty and the Somfy Terms and Conditions of Sale documentation. If you have any questions about the manufacturer's warranty, don't hesitate to contact us at (800) 378-1028 or email Sales@BFTGateOpeners.com.

BFT Warranty Somfy Terms & Conditions of Sale